<aside> 💡 How might we design a Edukasyon PH mobile application which caters to specific use cases of students and parent users while providing the most value to Edukasyon’s B2B partners?

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🎯 Objectives

Current Website

• Conduct usability test with 3-5 students and parents to understand current website weaknesses
• Identify common user flow in common use cases: finding courses and colleges, looking for articles, applying for scholarship
• Identify limitations and frustrations that users experience during in the process
• Identify key issues—friction points and confusing experiences—in the website

Prototype

• Conduct usability test with 3-5 students and parents to understand prototype lapses
• Test usability of designed user flow in requesting reimbursements, approving requests, and disbursing reimbursements and allowances
• Identify issues with the prototype and devise improvements to solve issues
• Verify usability of the prototype

👩🏻‍💼 Research Participants

• Current Users: Student

  • Has to have used Edukasyon’s services
  • Mix of senior high school and college student (ideally)
  • Mix of mobile and desktop users (ideally)

• Current Users: Parents

  • Has to have used Edukasyon’s services
  • Mix of mobile and desktop users (ideally)

Test Participants

🗒️ Moderated UT Materials

(Student) Current Website Usability Test Plan

(Parent Non-User) Current Website Usability Test Plan

(Student) Usability Test Plan Prototype

(Parent) Usability Test Plan Prototype

Consent for Participation in a Usability Test

📄 SUS Forms Results

Student Usability Test - Current Website

Parent Usability Test - Current Website

📊 Quantitative Metrics

Effectiveness

• https://uxdesign.cc/ux-metric-lostness-524998ccb215
  • the number of different screens visited during the task
  • the total number of screens visited during the task
  • the minimum number of screens that must be visited to complete a task
• Success Rate % of participants who correctly and completely achieve each goal unassisted
• Disaster Rate % of users who think they were successful, but actually failed
• Number of errors per unit of time
• % of tasks completed successfully on first try
• Number of requests for assistance while accomplishing the task

Efficiency

• The average time taken to complete each task
• Time taken on first attempt
• Time spent on relearning functions
• Time to perform task compared to an expert
• Time to achieve expert performance
• Time correcting errors

Satisfaction

• System Usability Scale